Kiwi.com: Book Cheap Flights for Android

They book your flight and don’t update anything if it’s cancelled. I had a flight change to 12 hours early and they didn’t notify me at all. When I contacted them for help they put me on hold for hours and eventually dropped all my calls. I had to go through the airline and when I asked kiwi for a refund the they said no it was too late for one because my flight already happened but they never notified me . Be ware they won’t help and take your money and set you up for failure. Never again will I use this company

Quote from kiwi.com “ we offered you an alternative flight and from the moment you chose the alternative flight in your Kiwi.com Manage my booking, hence we can only process refunds for the flights on your current itinerary“ I spent 300€ on that alternative flight and they have the guts to tell me that’s the reason they won’t refund me the cancelled flight! Do not use Kiwi.com

I will never book through Kiwi again. I booked a trip to Europe for my family of 5 in March for my trip on May 29. Mind you, this is a trip of a lifetime for my family that we’ve been planning for months. The flight was delayed so that I would miss my connecting flight. Everyone else that booked through the airline was able to get a refund or get a flight the next day. Kiwi offered to switch our flight for one that left 2 days later. Keep in mind I’m using PTO days from work, and I’m already going to waste one day in Europe if I get a flight 1 day later, and my rooms in Europe are already booked and paid for. I look online and there are plenty of flights 1 day later, but Kiwi wasn’t offering these. I asked them could I get a refund instead and book my own flight the next day. They said, yes. I would need to upload proof of the tickets I bought, and they would refund the money, but it could take up to 3 months. I agreed, and bought $8,000 one-way tickets to Europe, after already spending $5,000 one-way there and $5,000 one-way back. But we were not losing precious vacation time in Europe, so I felt if I got the $5,000 back from Kiwi as promised, I could live with that. It’s now been almost 6 months with no refund from Kiwi. They will not respond other than a generic non-answer that they are working with the airline. Beware, do not book with this company. Use their app to look up flights and then find the same flight directly through the airline. That’s what I plan on doing from now on.

Kiwi will surprise you with large amounts of hidden fees and they have terrible customer service. They changed the amount I needed to pay for a flight after I already paid for it, and their customer support did not help me at all. I asked for the contact information for their manager, and they gave me a fake phone number that was some random insurance company. I am very displeased and will never go through this app again.

I can’t believe Google Store does nothing with this app, a lot people was robbed. The stolen my money and after thousand claims and mails never return my money. I lost