GIFT On-Demand for Android

Booked a ride for 4:00 and they didn’t get there till half hour later. This has happened more than once

I just found out about this and love it

I am unable to drive, and this service has been a lifesaver. I’ve used it since June, and have had very few issues. I would recommend this in a heartbeat if someone asked. However, there are some design choices that I question. 1: Ability to schedule rides is lost if you use Ride Now. I assume this is due to some backend that would be a bit difficult to replace, but if it isn’t, there isn’t any reason to disallow users to schedule future rides while riding. Unnecessarily taking features from users when there isn’t a reason to is frustrating for some. 2: Ride Now provides FAR more information than scheduled rides. When using Ride Now, you are given a rough estimate of when a driver will be in your area, and when a driver is assigned, you get an exact ETA, and a map that pings your driver. When using scheduled rides, you get nothing. No ETA, no map. All you get is a notification that the driver is on the way. I really can’t find a way to justify depriving information from scheduled rides, especially since scheduled rides are preferred to ride now. 3: Post daylight savings, scheduled ride times are displayed in pre-daylight savings time. If I schedule a ride for 2:15, it will display at 3:15, but the ride will still pick up at 2:15. 4: Email support is non-existent. I had an issue scheduling rides during the night when the phone lines were closed. I emailed them asking for help, and to this day have not received an email back. This can be an issue, especially for someone with a disability. Considering that there is a button dedicated to emailing, this needs to be utilized in the future.

So grateful to have an affordable, efficient service in the area. It’s an actual lifesaver.

Update:Sept.16… friends of mine scheduled an airport run (Sept.15) p/u @ 5pm, app kept bumping them: 5:04, 5:19, 5:26, 5:34. They had to call a friend to get them to the airport on schedule. I have also found that mornings are best to get a quick ride, BEWARE, be done by noon. They have driver changes @ 12:30-2pm, SO DO NOT expect good service till after 2:30. Then you’ll be on the afternoon late schedule. THEY NEED MORE VEHICLES AND DRIVERS NOW!!! Or better yet: a real bus route PLUS the GIFT for door to door service. Update: changes are happening. I was told today (Aug9th) it’s best to schedule your ride the day before, because THE pre-scheduled are NOW the top priority. If you try to get a ride for now it IS NOW a 45-133 min wait. You also CANNOT schedule a ride for 2 hr from now. It is 7hr in advance! It’s great to have public transportation again. Let’s just hope that this will have the support to grow. Hoping the service stays as good as it is going. Adding to this: has a few glitches (to be expected)