Xfinity Prepaid for Android

Comcast is wrong for the lack of car they have for people that choose prepaid. With covid and people legit having to have some type of internet in home you would think they would be able to support and update the site and fix the app to actually work! Every time you call you speak to ppl that don’t speak good English and can’t ever take a payment or help you. They have the option for a weekly reload but it doesn’t work like their forcing you to do the $45 monthly when sometimes i do need to just due weekly due to finances. I say we start a petition or a make a tik tok go viral of how poor the service is. Maybe that will get their attention !

I am going to preference this with- I never leave app reviews unless they A) pop up on my screen and ask me to select a star. Or B) the app is the worst app on my phone. Congratulations Xfinity Prepaid, you are the worst app on my phone! I have been using the xfinity prepaid app for a year and it has been nothing but a problem. First off, it glitches ALL THE TIME. While logging in, during payment, looking to see how many days are left, etc. IT’s ALL WAYS GLITCHING. The app never remembers my login information, even after I press “remember me.” From afar this is not a huge deal. Your thinking process may even be, “well you only have to log in once a month, what’s the big deal.” If the app actually worked, yes I would theoretically only have to log in once a month. But remember the glitching? Yeah I log in over 10 times EVERY SINGLE TIME I have to refill my subscription. That means typing out _________@________.com, then the password, and then hoping and praying for the love of god that this time it would finally take it. Once I am finally able to get logged in, the app didn’t shutdown the moment it opened, and I am over on the payments side… the app glitches AGAIN and kicked me out while I press “refill.” Time to restart this ALL OVER AGAIN. You would think that a company as large as xfinity could hire someone to make an app that even works HALF THE TIME. Obviously that is not the case with the prepaid app. At this point someone may be wondering, ‘well if you have had this many problems with the prepaid app, why don’t you do a regular plan?’ The answer is, I would LOVE to, but because the person who lived in my apartment prior to me didn’t pay their bills for god knows how long, I have to deal with the consequences. Even though I brought in every single document I received from my apartment complex, my apartment manager called the xfinity store while I was there to help, and I have sent documentation via email xfinity still wouldn’t allow me to get their normal services because the person who lived in my apartment has over $300 in unpaid bills. It was cheaper for me to pay $10 more every month, only living in this apartment for a year, then to pay the $300 upfront and then get the standard, not prepaid, xfinity network. It’s not hard to create an app that works.

For the most part, I haven’t had any issues. Out of no where the app just stops auto pay every month now by itself and it’s so annoying! Then you can’t contact anyone! Support is a bunch of useless FAQ! Fix the app! What’s the point of auto pay when you can’t use it and your internet cuts of immediately. I seriously watched the autopay option all the way until the due to make sure I wasn’t going crazy. Sure enough, the day of the wifi cuts off and says I need to refill. This is a useless app.

It started off fine, then came the constant outages that never stopped. Try to call in to customer service to speak about issues is a challenge, if you can even get through the automated messaging. Once you are through 15 minutes later, good luck understanding a word of what the representative is saying, English is definitely not their first or second language. You’re probably better off using your hotspot on your phone. Just don’t…

I was charged 53.00 to download this app im so hurt cause that was money I using to order to pay for my kids groceries. Please give us our money back😢