Bay Wheels for Android

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I generally enjoy the BayWheels program. I is USUALLY a convenient way to commute and get around the city. Except when I walk to a dock only to find out that it won’t unlock any bikes. So after spending 5 minutes fussing with a couple of bikes adjusting the seat and loading my bag, I now have to unload my stuff from the basket and walk another 7 minutes to the next nearest dock. This could all be avoided if I had up to date information when leaving my home in the wee hours of the morning.

I’m a monthly member, and their app keeps charging me for rides that last dozens of hours even though I only rode bike for 20 minutes and docked it. Have to contact customer support pretty often and wait to get refunded for $100+, also their support team has hung up on me before.

I use Bay Bikes every single day, usually 3-4 times per day. The old version of this app displayed so much more key information, making my morning search for a bike easy and predictable. The new version no longer allows me to see at a glance how much battery charge a parked bike has. I almost always need a bike that’s near-to-fully charged, as I ride fairly long trips. Sure, you can select a bike and then see the charging/mileage range info at the bottom of the screen, but it was so much easier to have the green charging bar as an instant guide. Also, the way the rack inventories are displayed no longer allows you to instantly see how many e-bikes are among the total number of available bikes. Like the clunky workaround for the disappeared battery charge bar, you can select the rack and get a detailed breakdown at the bottom of the screen—but why the extra step when it was formerly so easy to simply see the exact number of available e-bikes? I really enjoy my daily commutes and shopping trips on Bay Bikes—it’s one of the unexpected upsides of pandemic-reduced MUNI service. Please bring back the easy functionality of the “old” app, and you’ll make this loyal customer very happy.

The system is pretty good. Now they just need to hurry up and roll out the new white bike fleet. And yes, 𝙋𝙇𝙀𝘼𝙎𝙀 𝘿𝙊 make the bikes “rider adjustable assist”. The App: I haven’t been able to launch the Mobile version for over a month. What gives? Phone app works fine.