Traveloka for Android

I booked airport transfer from my home to the airport. Driver and travel operator was uncontactable at the supposed pick up date and time. Driver answered my call 15 mins later and said he was not aware of my booking and turned off the phone on me. I contacted Traveloka CS for refund immediately just to be replied with copy pasted messages multiple times saying that they are verifying the issue and it will take 30-60 minutes. There are no channel to call them directly so I can only do that via the chat msg within the app. Eventhough it’s clear that the driver did not arrive and pick me up at the agreed time for the ride to the airport, it still took them so long to verify and confirm the refund. In the end, I booked a grab car which arrived within 3 minutes. Traveloka CS called me almost 1 hour after my requested pick up time to tell me that the refund can be processed. Would definitely be late for my flight I waited for their process. Better order grab or taxi than relying on this app.

Aplikasinya langsung close saat dibuka..

Please update your app

Is nice easy to purchase anytime for people to travel around Indonesia

Great Apps, friendly use, lots of discount!