Freshservice for Android

Blocking jailbroken phones is dumb and unnecessary. At least let me disable it in the FreshService admin portal. Would gladly change my review if the settings was configurable, but it shouldn’t be forced on organizations for whom this is not a risk.

App is good and the ticket system is great, a bit complex for a smaller IT department. We have configured on the fly and it’s good Feature request: allow announcements to be created from the app.

Android 12 Pro Max w/ iOS 14.6. Notifications completely broke with last update. I used to get notifications any time a note/reply was added to a ticket or a new ticket created, now they’re completely unreliable and make me less responsive to tickets. Need to fix notifications and should add finer-grained control. Replying to tickets/adding notes via the app leaves weird HTML formatting in the web portal. Also has weird formatting/paragraph spacing in the app (can’t always tell how it will look in the portal). Assets page needs lots of work. Has no way to change the sorting, always appears in the order assets were added. The new way assets are listed is incredibly bulky and clunky, no way to change to a basic list/columns format. Same applies to tickets, no simplistic view. Removed the ability to scan an asset and find information about it, now you can only use the camera scanner to add assets. Camera/barcode scanner doesn’t work with half of the barcodes I try to scan, even with great lighting and a clear picture. Simply won’t work with some types of barcodes (SN barcodes from one of the big three system vendors). Searching for requesters when adding/changing assets is glitched and won’t show/select names. Location menu is see through and doesn’t render properly. None of these things are a 100% deal breaker for me but could be if you rely on this for asset management. Also could be if the notifications aren’t fixed. They definitely need more quality control and to address some of these bugs.

App works well except recent update broke notifications on Android 12. I used to get notified of all new tickets added. Now no notifications come up. When I open app, I see new added tickets, but no notifications for them. Other than that, it is easy to use. Wish there was a Scan search for Assets to be able to scan an asset to find info. This functionality is only available when adding an asset to a ticket.

We utilize tagging heavily to categorize ticket types- this feature isn’t available in mobile