ExecuCar for Android

I was surprised to see some of the other bad comments. The app is fairly easy to use. After a LONG delay at the airport yesterday, ExecuCar/their sub-contractor ensured that a driver was at the airport to meet me—I received texts and was able to communicate with him when I arrived. My husband and I will definitely continue to rely on them.

My wife is blind and we have a service dog that flys with us. I wish there was a “note or comment space” to write additional information about the dog so when the driver shows up there not surprised about the dog. The service is excellent and the meet and greet is awesome!

Easy to book! Top notch service and the pickup was on time! Alex was professional and prompt! I will only use this company for my car service! Download the app so you can follow your driver, get real time notifications, and book online.

ExecuCar/super shuttle is a scam. They use multiple names and services as well so beware. I reserved and paid for a trip from MSP airport. Upon my arrival at airport, someone called me and in very broken English said my driver asked him to call me and say he could not pick us up because "he had to go home". The caller could not offer alternate ride or suggestion. I called the 800 number, waited on hold 15 minutes - they never answered. Then the same man called back and said "you must find other ride, my friend cannot come". I found an Uber. Another 30 minutes passes, and the automated text from company indicates I did not show up for my ride (this way the will say they can charge me). I tried to email the company as listed on the confirmation - email bounced back as invalid. I texted any and all numbers they used and had no response or try denied knowing what happened.

I called an hour before the scheduled pick up time to confirm and I was told there was a mechanical issue with the car and they wouldn’t be able to pick the person up. They said they had no one to replace the car and they just canceled the reservation. They didn’t even call me to cancel! I was the one who called the check in! HORRIBLE horrible customer service. He didn’t even try to find a solution, just told me it wouldn’t work out. The person who was supposed to be picked up had no phone apps to take an Uber or anything and was older, so it put him in a bad situation. I will NEVER use this company again and will tell everyone I know to never use them. I hope your company goes out of business.