NY Waterway for Android

The concept of locking tickets to devices and making them unrecoverable if the account holder upgrades to a different device is completely obnoxious. Please, change this.

The bus finder really does not work, for the free ferry bus, and it is very difficult to see where the bus is or when it is coming to your stop

It is a known issue that the app will randomly log you out and the password never works to let you back in. I have missed several ferries due to this issue.

Let me preface by saying that the NY Waterway service (ferries, crew, etc.) is pretty good. They have convenient times and friendly staff and the boats are almost always clean. With that out of the way, the app is the literal worst. I’ve many times just waited in line to buy a paper ticket instead of using the app. It will constantly log you out saying that the time zone of your device doesn’t match the time zone of the ticket (I think because I use 24hr clocks instead of AM/PM). I routinely can’t get the tickets to purchase or when they do I’ve bought four instead of one. And it takes absolutely ages for a ticket to activate and be ready. All leading to a very frustrating experience. Not great.

About once a month the App logs me out just before activation of the ticket. When I don’t have enough time to log in before departure, crew never allow to board to show a ticket 2 mins later referring to their corporate policy.