Getaround for Android

They have no direct line for users to call, outside of when you are on a trip and it’s only for emergency. Meaning if you are unfairly charged after a trip, need an account update, or just something basic goes wrong you have to wait days to get a response that will most likely be completely useless and unhelpful. I have been dealing with Getaround “happiness” support for over two weeks now and can never get a response until 2-3 days later. Deeply unhappy with this service and highly recommend using ANY other car rental service

Love this service. My only complaint has to do with changing pickup times. If you need to extend your trip, it’s as easy as adding the desired amount of time and if the car is available you just pay for the extra time. However, to make the pickup time earlier, you have to cancel the entire trip, then rebook it. This wouldn’t be that big of a deal except when you cancel you’re still charged for a portion of the original booking so you end up paying more for the same service. This seems unfair.

And I say convenient because of the rental options compared to rental agencies like Hertz and Avis, and because there’s no rental agreement. It’s disappointing because most of the time, Getaround charges you for missing fuel after returning the car with a full tank of gas. Almost every rental I’ve had, I had to contact customer service for a refund over missing fuel charges that should have never hit my account.

Terrible experience…dirty car and horrendous late charges … Terrible experience…,car was very dirty…had drinks packages and stench. Also, I was charged 50 dollar llate fee on $70 rental for being 10 mins late…how does Getaround justify this nickle and diming customers?

This app dosen’t even deserve a star ! the guy canceled our trip a week before it and there was no explanation and I could not speak with anyone in customer service like they would be any help. DO NOT INSTALL THIS APP