Best Western to Go for Android

Always password wrong even if you enter the correct password

It worked fine for a while, did my bookings and everything in there. However some things don’t work,face recognition worked but then asked me for my password. Stated it wasn’t correct but face recognition unlocked the app? Tried to reset password and nothing in my email for 2 days until I actually went to the website to reset. Password is reset but doesn’t get me into the app…oh well.

Love the hotel but the app for Android is rubbish. Face ID doesn’t work. Tried to do manually but can’t recognize password, got password help, reset password then tried later to login with new password. Again, doesn’t recognize password. It used to work pretty good. It’s terrible now.

Run Far Away from this chain! I booked a room with water view but when I checked in it was not a water view. It was at best a partial water view. We booked for four people but the room barely could accommodate 2 people. I complained to the front desk manager but he was outright rude, inconsiderate and felt threatened. He gave us no option other than leaving the property within 30 mins of checking in as we were afraid for our lives. I called Best Western support the next day and they literally sided with the manager and said they cannot refund. In their words “you can pursue whatever you want twe cannot refund”. I wonder what’s the point in booking through you? I get that these people are powerful and normal people like us cannot even touch them in anyway. I never had this experience in any other place or hotel chain. It was my second time staying with them and I’m out of their chain. Staying with Best Western is at your own risk!

Despite poor ratings I decided to set up the B/W app since I occasionally stay at a Best Western. After opening the app it shows an I have the option to use facial recognition on my Android but I can’t activate that option (even after signing into the account manually then going to account options & settings). I called customer service to no avail. C/S said I have a “touch” fingerprint option to sign-in but that option is nowhere to be found. Other reviewer‘s are correct, this app doesn’t work well despite my patience and calling customer service before writing something negative.