Air NZ for Android

Haven't actually departed yet, but so far, customer service, as well as the functionality of the app have been great!

ANZ let’s you check in on the app - I select new seats yet the boarding passes retain my old info. Called an agent who said “there’s nothing I can do now that you’re checked in - I guess some wires got crossed…” Are you kidding me? Your wires didn’t get crossed - your back-end technology is poor, agents have not been trained to give great customer service, you fly a NYC-Auckland route that has been a disaster and beyond your company’s ability to manage. This is poor executive leadership at the top. Find airline veterans who know how to fix these problems. Top 10 airline? What was the criteria for that ranking? Total disappointment from all experiences.

The app tells you to call a number and the number tells refers you to the app -not very helpful

I don’t know why but it will not allow me to check in. And it won’t tell my why. It just keeps making me start over. Really Air New Zealand, you can do better .

I did have some problems when I initially booked my ticket. Had to wait on long hold when trying to upgrade to premium economy. Online booking showed no availability but after a 1 Jr 40 min hold time, I finally was able to upgrade myself. Premium economy seats should recline more and be a bit more plush…given the cost. Inflight entertainment screens seemed dated and need an upgrade. On a positive note, the crews ( both ground and flight) were lovely and helpful. The food was tasty but the lamb ran out by time the service reached me! Not enough lamb on Air New Zealand….really?? I really like the non stop service, it’s a winner. I hope this helps… Thank you, Louis Franzetti