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This app is a scam. After submitting all documents, visa did not arrive on the mentioned date. When contacted the team which is only possible via email, they asked for a high quality passport copy which was already shared. When questioned why they didn’t ask for it sooner, they mentioned that they had emailed me asking for it on the day of the application. But I never received any such email. I asked for proof of email and the company not been able to furnish it for more than 24 hours. Had to cancel the trip due to this fraudulent activity by Atlys.
Service is POOR and overpriced. Was looking for ease of getting an eVisa for India. I waited over a month to get word back that Atlys wanted more money to process the visa. They’re good at sending bills but not so good at providing customer service of any kind. I asked for a refund of my initial payment, which I’m still waiting for … and in the meantime, I got my eVisa through the Indian government’s website in 1 day. Yeah, 1 day, after Atlys jacking me around for over a month. My gut feeling is that Atlys promises a visa, waits until the last minute when you are worried about having your travel docs and uses that to milk you for more money. It’s a scam at worst and a krappy way to do business at best. Wish I could give zero stars.
I applied for UAE visa through Atlys. Usually the visa takes 4 working days and app gave me expected visa receiving time a little over 1 week. It’s still showing me visa under review after a week. I reached out 3 times for progress , no response from customer service or the person appointed for my visa. I had to buy my ticket for the visa purpose, now I’m not sure if I’ll be able to go or not. I need update to cancel or change my ticket, but I’m getting no response from the company/app. Even worse is there’s no phone number to call. Update: I couldn’t go to my trip for their horrible service! Not only they didn’t get me a visa, but because of them I couldn’t process my visa from VFS Dubai! Atlys representative told me they couldn’t get me a visa but they still had valid application running in the immigration! For that VFS couldn’t process my visa because at a time only one application is being processed! Atlys is horrible and caused rather a lot of stress and I missed my official trip! Plz stay away from Atlys to save your sanity!
For Aruba one needs ED card which Aruba website gives it for free instant , 7 days before travel date. Not knowing we applied through Atlys almost a month before with expected ETA of getting the ED card 3 days before travel along with a fee of $25 . No card came till the date of travel . We had to wait till the last moment go to Aruba website and get the ED card and fly. They send an email 3 days post the travel date about informing that visa is ready and now arguing that visa was sent on time !! One they are charging significant money for something that is free plus they don’t deliver on time and making false claims !! First experience extremely bad , strictly stay away from these platforms !
Going to Jersey Channel Islands from the US and had not been told or read that I needed anything besides my passport. Heard about this app and it said I needed a Visa to enter Jersey, 17 days away from my trip. I panicked and immediately started researching this. According to Jerseys website it said it follows the same rules as UK, and prompted me too click a link to see if I needed to get a visa to visit UK. Answered two simple questions (I’m coming to visit, and I’m a US citizen) and it promptly said “You do NOT need a visa to enter the UK”…. So… what gives? Is it some sort of scheme to pay $$ for an unnecessary visa?? Workers at Atlys, if you’re reading this I suggest you take a look at what you’re telling people what’s actually required, because you’re probably freaking people out completely unnecessarily.
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