Cigna Wellbeing for Android

How helpful is a health care app if you can’t schedule consultations? I’ve tried repeatedly to schedule a consultation but it never finalizes the process.

I never review apps but it the worst app ever, simply because it does not let you in. There is no way to enter the account, error after error. When you try to reset your password, they ask you 3 security question. Out of the 3, 2 are repeated (same question). When you answer “Sorry but one or more answers are the same. Please provide unique answers.” A JOKE!

This ap is garbage. It would not accept my member number, which I know for a fact is my member number because it’s written on the card that I was just sent by Cigna.

To schedule the consultation one needs to take excessive care that the app doesn’t apply its own reading of the time zone, country telephone prefix etc. This is critical when traveling out of country in a different time zone. There is no possibility to correct these once a consultation has been set up. Another critical feature that is missing, is the absence of a messaging feature with which one can communicate with the medical practitioner once the meeting is confirmed. Overall a very disappointing and user unfriendly app.

I had a video meeting this morning with a doctor and I was never able to speak with her because the app wouldn't enable the join function. It kept looping at "connecting" to no avail. This is a disgrace that such a basic functionality can't work for an app that is supposed to help people get access to Healthcare and licensed doctors.