TacomaFIRST 311 for Android

This company encourages transparency when creating requests, meaning they will default to opening requests with your name and email address displayed for the public to see. You have to tell it to open requests anonymously, and if you forget, your personal information gets blasted out to the world to remain public throughout the set retention period (years and years). You cannot edit your requests to anonymous, nor will any city customer support have the ability to update them because it’s “public” information. If you still want to dapple in this app, create your account under an alias and alternate email address to get around this massive flaw. Maybe one day SeeClickFix will realize the public records they collect along the way are filled with bad data because of this flaw and allow for complete anonymity, as they should have from the beginning. They know many use fake names because of this and state it on their website, resulting in inaccurate public information. Why they continue to operate this way is beyond logical.

Every time I try to make a new request I get an error message.

The photos feature is totally broken! It prompts for a photo as the first step when creating a ticket (doesn’t make sense) but it won’t allow me to upload a photo from my library) or progres unless I select no photo. If I try to add a photo later, same thing, but I have to start my ticket over again. PLEASE fix this as many other changes to the new app are great!

Not user friendly at all. After going through all the steps to make a report it’s never actually sent. The list of your requests get stuck loading and you won’t see your request on the list of nearly requests.

There is constant street racing in my areas and I don’t want to swamp lines and take away from other emergencies. I also agree with previous comment about the lack of access for people with disabilities.