Chicago Public Library for Android

Why is the app asking for a username and not accepting my card ID? Why did you make this change? I can log in on the desktop website using my library card number and I used to be able to login also on the mbile app with library card number. Now it is asking for a username. There is no username, only library card number. There is no info about creating a username. So now I can’t use the mobile app. Please correct this

I have been trouble shooting with Library staff but they don’t know how to fix it. I requested resets for a pin and never received an email. When I finally got my pin I tried to register with the suggested username and I kept getting an error message that the username was incorrect, even though it was what the system suggested and it was to create an account. Seems like a lot of bugs that they haven’t correct and staff doesn’t know how to navigate.

Love the app. Super easy to use… EXCEPT it logs me out constantly! Sounds like other people have the same issue. Feels like this should be an easy fix, CPL.

You cannot have the app open in the background because it will log you out. Even pulling up the control panel on my Android caused me to be logged out. I can’t remember my library card number either, so I can’t log back in now either.

Cannot recommend enough. This is the most seamless public library experience I’ve ever had.