Highmark Plan for Android

Frustrating. Can’t even register.

This app, and the related website bit have the same fatal flaw that make them nearly unusable. Sorting through to find a medical professional is not a quick process in general and this app constantly signs you out while you try to compare providers. Don’t even try to check an address in maps or click on any notifications. Again, instantly signed out. Every time I try this app or the website I end up with no doc appointment and frustrated because I eventually lose patience with having to sign in every 2 minutes and give up. I’m sure I have some “concierge” or something I could call but I absolutely HATE making phone calls. Like, pretty much phobia level so a working app or even the website properly working would be nice. 😑

I started using the “find care” feature to look up local dermatologists and because the amazingly counterintuitive user experience I now need to find a blood pressure specialist. Outrageously frustrating experience. Congrats Highmark, if you wanted to cause me fatigue, frustration and defeat, you nailed it.

I only have this app because my work uses them for insurance. This app is not very user friendly. You have to login to the app every time and then login again to search for providers. More times than not, an error pops up and I can’t use the app.

Find a doctor, misspelled my password 3 times, which is a hassle itself just to find a doctor or Facility. Now I’m locked out, of app and online..