Portillo's for Android

What a buggy mess. The app insists on entry of your location even if you are picking it up, and it won’t let you proceed if you are “too far” away… for pick up! No way to contact them thru the website or app unless your issue fits their canned definitions. Can’t even find out what a sandwich costs.

The days of this company being good are long gone. These trash humans will get your order wrong EVERY time and when asking for a refund? The costumer care people will literally try and refund you 2 dollars only for specific ingredients missing. Imagine ordering a hot dog chicago style and they try and refund you .50 cents because they didn’t make it chicago style rather than the whole dog. This is their practice. Horrible company and even worse app. Go to a local hot dog joint instead of this chain “restaurant” garbage.

It’s really disappointing that the app is set up to limit you to the toppings or customization they want you to choose, not the ones you want to choose. There isn’t even a box to type a special instruction on your item. Relish isn’t a choice for a cheeseburger? Why not? If I order in person, I get relish every single time. In the app, you can only have it on a hot dog. For almost $10 for a burger, you should be able to choose whatever toppings you like.

I was finally able to add a gift card to my account - I think. I can't pull up the card balance - should be able to do this on the app!!

My husband and I really enjoy Portillo’s food. Love those chili cheese dogs, Italian beef, and other items. Even with delivery the food is hot and fresh. My complaint now is the ordering app. If I sign in, it now goes through an app that shares your information with other businesses. That I DO NOT APPRECIATE. I hope they stop using that service. I DO NOT want my information shared, nor to be tracked!!!!! 🤬