Vodafone NPS is a Business app by Medallia. Vodafone NPS provides instant and direct access to Vodafone customer feedback (for authorized users). Using the simple interface you can: - See survey scores and read customer comments - Create your own scorecards to track TNPS and First Time Fix - See a ranking of organisational units relevant to you - Filter results by search term, organisational level, alert type, time period, and customer segment - Forward responses by ema.
APK (Android Package Kit) files are the raw files of an Android app. Learn how to install vodafone-nps.apk file on your phone in 4 Simple Steps:
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1. - No matter the number, with Vodafone NPS our focus is on improving the score which tells us that we are doing better and better in the eyes of our customers.
2. Vodafone NPS provides instant and direct access to Vodafone customer feedback (for authorized users).
3. - Tracks TNPS (Touchpoint Net Promoter Score) globally, reflecting the feedback we get from our customers right after they have contact with us.
4. - Customers are invited to rate their experience in a very short survey by SMS, IVR or email right after they have been in contact with us through any touchpoint.
5. - We ask customers how likely they are to recommend Vodafone based on their experience, on a scale from 0 to 10.
6. - Provides immediate real-time customer feedback on how we’re doing, across our business, thousands of times every day.
7. - Covers all interaction touch points: in store, on the phone, with a technician, online or through the My Vodafone app.
8. - Through Vodafone NPS we also ask if we fixed the issue, showing how well we’re performing on our Ask Once promise.
9. - Customers can also leave comments in their own words, good or bad.
10. - These responses are used to calculate Net Promoter Score for that touchpoint.
Apk Mirror 1: : Download APK
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