ICRSS PRO for Android

In an update a month or so ago you can no longer see the font when selecting a time for video playback. It’s a gray background with gray font. I use dark mode, I’m guessing they didn’t test this with dark mode. No way to submit bugs or feedback in the app that I could find. This makes the app almost useless for me.

We have had this system for many years and would not recommend this for anyone. Horrible interface and even worse app. You can’t scrub your security feeds in a reasonable time. When you do try and jump to a certain point in play back. It keeps jumping back to where it started. The only way to really try and find a certain point or event is to forward videos by 8X. The app only works half the time and super clunky. I have 1Gbit speed internet so I know it’s not connection speed that’s the issue. Avoid this app and entire security system.

Hopefully the crashes are fixed. Still though you can only see a quarter of a camera screen with an Mobile Pro. Each camera is 1/4 it’s as if you zoomed in but are unable to zoom out or pan.

I have had this system for over 8 years. In that time I had to replace two NVR’s and four cameras. That was in the first two years of having the system. They told me it was because they we older cameras and not compatible with the NVR I had. REALLY, your distributors were selling old cameras not able to work with the NVR. So I became a distributor to get up to date cameras. I spent a lot of money in that transition. I should have not had to but my clients needed replacement equipment. Same issue, when trying to get support, I always have to wait for a long time to get help. When I need my cameras to work I am lucky I will get 75% of them online. I have had numerous sales reps assigned to my account. One was great and took good care with replacement camera at a discounted price but he was gone after a year. Since then you don’t hear anymore from them. Very disappointed by the high cost and lack of reliably with their products and support. They could so much better but they don’t and I am in the same town as them. Look elsewhere for a system.

I share the disappointment in this system. It’s unreliable at best and infuriating the rest of the time. Like the other reviews, the tech that comes always has to call IC to have them solve it. Every update has rendered a call to the installer because nothing works after the updates! This was. 20k system not worth the contract I signed for installation! I am looking into a new system. You’ve had enough time to get it together, bye bye!