Coloradoan for Android

This app works okay, except when it drops your subscriber access credentials. Sometimes you can’t log in at all, and sometimes you have to log in because it seems to have forgotten you’re a subscriber. I think this system’s bug is at USA Today, not locally. Not being able to access the news is very annoying from an app that charges me money every month.

I’ve had it for 5 years. Used to work fine. Not so much anymore. Articles tagged as “for subscribers” are blocked. Gannet support says they can’t help because I bought it from Google store. They haven’t responded to multiple requests for help. Since Gannet bought the paper quality of local coverage has gone way down, subscription prices have gone up.

This is a horrible app. At times it requires me to login a second time, after I have already logged in. Very annoying. Other times it tells me I cannot read a “For Subscribers” article even though I have a full subscription to printed and digital materials. Plus, I do not want to receive ANY emails from The Coloradoan but I have not been able to find the option in Settings to turn it off. I have all Notifications turned off but apparently there is another obscure setting that is not so easy to find. As per industry standards for web development, the “emails” Setting should either be part of the Notifications Settings or conspicuously located next to it. And, as is par for the course, the “Unsubscribe” link in the emails does not work. Unbelievable.

I placed a subscription on December 29, 2021. The app worked for three months and then stopped working. I contacted the local newspaper, and they told me they could not help me because I had ordered the app through Google. I contacted the developer twice. They did not respond. I contacted Google and they suggested various ideas for troubleshooting that I had already tried. They would not issue a prorated refund.

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