SaferVPN for Android

Used this app for a year and it worked well most of the time. Upon payment renewal - I renewed through the App Store and the app was not updated, emailed customer sercice a few tiles without a response for at least two weeks.

When it works, SaferVPN does everything it claims, and does it well. It has great features to simplify and automate using a VPN regularly. But it rarely works. Most of the time when I connect, Internet access (web, email, apps) just ceases, not tuning out, and not loading, like I have the slowest connection since using a 1200 baud modem. And it’s not just a problem with iOS; it’s exactly the same problem on Android, too. Support is nearly non-existent. I have tried repeatedly to contact them. Sometimes they respond; sometimes they don’t. When they have responded, they have eventually ghosted on me part-way through troubleshooting. I can only suppose that this is a known issue that they can’t fix and don’t want to admit to having.

I originally got SaferVPN to stream British programming when traveling but it no longer works for that.

Used the app for a few months and every time I had a problem where my money would be deducted and yet the account blocked. I then had to initiate a dialog with their support to get the issue resolved and most of the time was asked to reinstall the app. I finally gave up and unsubscribed. But no, the issue was still not over. This time again I was charged although their website correctly mentioned my account’s status to be expired. Filing yet another complaint, they simply asked me to request the refund from Google. I am still waiting on a resolution. Overall, extremely poor billing integration that they are unable to resolve despite repeated issues.

After the recent update it says I’m connected but nothing will work. Then the app won’t even open to close it out. Too bad. This used to be a good app q