Acquire Agent CX Android 用の

Engage with your customers, prospects, and visitors on the go via our mobile app and offer an exceptional customer service experience from anywhere. Overview • On the Dashboard: 
 ◦ View and chat with all pending, active, and online visitors, now in real time.
 ◦ Talk to multiple visitors at once.
 ◦ Get notified when visitors and customers want to chat with you.
 ◦ Provide customer support from virtually anywhere.
 • Unified View: See cross-channel communications from emails, messages, and even SMS in a unified conversation thread.
 • Audio and Video Calls: Connect with your customers via audio and video calls from the app or have your visitors connect with you from the widget.
 • Join Call: Agents can initiate a video call from the desktop and then join the same call from a mobile device, creating a seamless experience when interacting with a customer.
 • Customer Profile: Easily view and edit profiles during live chats to offer customers proactive and tailored support. 
 • Shortcuts: You now have the ability to use shortcuts which means faster replies to customer queries.
 • Emojis: Make conversations more engaging by expressing your emotions through emojis.
 • Feedback: Collect visitor feedback using feedback forms to gauge performance.
 • Webhooks: Fetch relevant information in real time.
 • Notes: Resolve issues quickly by tagging agents and adding context through internal-only messaging. 
 • Email & SMS: View email and SMS messages in a unified conversation thread.
 • Ask for Visitor Details: Ask visitors for contact details and other information during a live chat session.
 • Snooze Contact: Put conversations on hold to account for company breaks and holidays.
 • Contact Tags: Add tags to your visitors for grouping, identification, escalation, and more.
 • Filter: Narrow down conversations with different criteria via inboxes, channels, departments, and phone numbers.
 • Search: Perform a wide range of searches with contact titles, messages, departments, names, and keywords across the app’s different list views.
 • Push Notifications: Receive an instant notification when invited or transferred to a new case, invited to a new chat message, mentioned on a note, or when snooze time elapses.
 • Transfer Chat: Instantly transfer a chat to the right department or agent to provide better service to the visitor and accurate responses to their requests.
 • Social Media Share Links: Invite social media users and others to a chat, audio call, or video call with customizable links.
 • Shortcuts Settings: Create basic shortcut formatting and define shortcuts from Settings.
 • Reload Conversation: View and refresh conversations to see the latest message in case of delay related to internet connectivity issues.
 • Archive Conversation: Quickly move your low priority or less important conversations to an archived list to access it at a later point in time. 
 • Close Conversation: Quickly end your conversation with the visitor. When it’s time to rejoin the conversation, simply add a message to reactivate it. 
 • Delete Conversation: Remove any conversation that’s no longer needed. 
 • Tag Conversation: Create and add new tags relevant to your conversations from Agent Home.