Help Scout for Android

Helpscout has been a crucial part of our company's growth. The Internal notes on emails alone has aided our team on professionalism and communication. The internal notes allows us to utilize one email address, and respond to customers with in 24 hrs and keep communication clear for our clients. They have all the basics and then a ton of additional capabilities- the saved replies is another favorite, as a busy flower shop with a large online shop I can't tell you the amount of emails we receive and having that option saves so much time for the team. The app is modern and user friendly. The support is also incredible.

No longer works. Crashes on startup.

It would be nice to have the option of triggering manual workflows through the app. Also still waiting on a snooze feature (like intercom has) for several years now, on any HS platform this would be useful. It’s been “in the works” since at least 2015. Feels strange it would take that long for such a highly requested feature.

I’m not quite sure why this app would get less than 5 stars. I’m a customer support specialist and I use this app every day! Working remote, it’s so convenient in my daily workflow, to either save time in the morning by reviewing quickly our tickets and tagging them/adding notes/send quick answers and begin the day stress-free. So maybe my workflow fits perfectly with HS app, as I then work on desktop throughout the day, but it definitely helps when outside office hours to answer quick and not leave our customers hanging! Plus, their support team is top notch :)

I’ve submitted several support requests to fix issues w this app and nobody responds. Seems like a forgotten component. I work mobile and need this app to be as functional as the website. It doesn’t show number of open tickets in Inbox from Home Screen for your accounts. Also seems that it doesn’t default to MINE tickets but instead Unassigned. Can’t change this and app doesn’t save your preference. Website great but this mobile app needs a face lift.