HappyFresh - Grocery Delivery for Android

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Very convenient shopping. Good communication for replacement items.

The service and app are overall good, I’ve been a happy user for several years. What has become increasingly intolerable is the promotional push notifications and their frequency—HappyFresh, please get with the program that has been industry best practice for a long time: distinguish transactional from promotional notification types and allow users to configure them differently. We need notifications for deliveries, chat with shoppers for item replacements, etc. These are transactional essentials, so because of these disabling the app’s notification permissions entirely is out of the question. But I’m not interested in promotional notifications, it shouldn’t be necessary to explain this preference. Further, my iOS stats indicate HappyFresh among the highest counts of notifications, for an app that I use (and want to use) once every two weeks. This frequency of promotions is too high even for those consumers who are price-sensitive enough to want notifications, I think. Please stop making notifications all-or-nothing, and consider more effective/less alienating marketing strategies for protecting your churn rate.

During checkout there is no mention regarding the estimated service cost or even the word service cost is also nonexistent. Orders arrived and had to pay extra RM7.00 service cost for the items that shopper/ rider did not pick up. It is absurd and stupid. If there is really a service cost in the first place, should have add it in during checkout, not after receiving product. I feel cheated. Furthermore, greedy rider try to juggle 2 different orders from 2 different account holder from the same household into 1 order, leaving out 3 important products from an order just because they are big and heavy and only bring the lightest one. In the end, it’s my loss. No more purchases here, going back to my usual online platform