Constant Contact for Android

After logging into the website to edit a draft before scheduling it, I saw the notice about this app. After downloading, I had to manually enter user name and password (did not work with password provider). After that hassle, I try all the buttons only to find that I cannot edit an existing draft, which is what I need to do. If I had to re-build my template with colors, fonts, etc. there is no way this app makes sense.

Inconsistent, buggy, freezes, inaccurate, waste of time. Sad and disappointed to see an app like this from a company like Constant Contact.

This company aggressively avoids good customer service by forcing you to call in close an account. Shameful. Step up and demonstrate your respect for your customers, provide a self service cancellation option!

I have two major complaints about this app. The first is, when I run in event and there was an RSVP it never shows up as a campaign. So I have to go back to the computer. The second complaint is if I have a draft that’s finally been approved, and I’m on the road and I want to send it, I can’t. I have to wait till I get back to a computer and use the regular program.

I’ve been using CC for a few years now via the website. I’ve been alternating between using my laptop and Mobile. Recently, on my Mobile, I couldn’t access the button to upload graphics (it was always below the bottom of the screen), so today, I downloaded the app. I was creating a simple email notification that included details about an event. I had copied the when/where details but when I tried to paste into the app, the app shut down, without saving any of the other information I’d already entered. I tried twice, using different methods for the paste function. This is unacceptable. I’m paying a substantial monthly subscription, so I expect something as basic as copy/paste to work. Now I learn that I can’t edit a draft created from the website version of Constant Contact in the app. From the customer knowledge base: “ Note: Only campaigns that were originally created in the mobile app or campaigns that were created using the Cross Device Editor on a desktop can be edited.” Since the “Cross Device Editor” wasn’t rolled out until today (that I’m aware of) and I created the draft yesterday, I have to go back to the website (which doesn’t necessarily mean “created on a desktop”—tech writers, don’t make assumptions). This is very bad design.