GIANT SCAN IT! Mobile for Android

Have used this app for three years plus. For the most part it works great. Easy to scan products and to price check. It works fine at the Giant Store in Mount Joy Pennsylvania as well as Elizabethtown. in Mount Joy they have more checkouts to use But stock better in Elizabethtown. Just scan the barcode and enter your payment method at check out. The automated lady‘s voice keeps telling you if you use the scan it app Scan the barcode in the app. Watch out for occasional audits that occur. This has caused some waiting around for an employee to scan check some of your items to verify it has been scanned with scan it. They gave me a $10 gift certificate when it took longer than 20 minutes and I complained. No one in the store knew how to audit. It is a good idea you learn how to do it so you can tell the employee what must be done. There is a lot of turnover so be patient. also remember you must be on the GIANT Wi-Fi as well. Go in and check your phones options under Wi-Fi. Also there is a scan it wallet Which you really don’t need to have to use this app. I just signed up for a scan it wallet account and I will see if that makes any difference… stay tuned. ….. also the giant food store app is not incorporated with the scan it app. Just go in and clip your coupons and whatever else before you use the Scanner app. it will show up when you check out. I see the Google app has the same amount of bad reviews as the Android app. if you follow all the steps I’ve listed it should work fine for you. Each store may have its own individual problems to deal with. Ask the customer service desk/helpdesk. also remember do not scan your GIANT card at all while using the Scan it app. I tried to cover everybody’s comments for both android and Android reviews. Boy people complain too much and probably don’t understand the app. Not sure why there are so many bad reviews on here. I guess some of the stores don’t have it up and running or people really don’t know how to use it. Go to the helpdesk and ask for help if you don’t know how to use scan it. Once you learn it’s a breeze. And no I’m not an employee. I walk and drive to the Mount Joy store 2 to 3 times a week. As of September 15, 2022 it is working fine in our area. so stop complaining and sit down and figure out how to use it. Take the time to talk with the customer service desk or ask for a manager. Come on people this thing works so use it, or if it doesn’t,,,,talk with the store manager and try to get it up and running, but remember to be nice, that’s what I said be nice, people are more willing to help you when you are nice. Thanks for reading my review and NOW get out there and scan it. I truly hope it is working at stores outside of our area as well. ***Please read the Android app directions. You MUST stop by the customer service desk to finish setting up your GIANT card for SCAN IT MOBILE. Or it will not work. Don’t be afraid 😱 of them. Also it says you can scan and bag as you walk the store. I just wait and bag it up front which is more convenient at the Mount JOY STORE because they have a newer store with conveyor belt check out and not just the small cubical scan it check out. Lastly when you check out you just scan the bar code in scan it and the total will then show on the check out screen and you enter the payment method. That is all folks. I will keep this updated😎

Will this app ever work at my at my Giant again?? I’m on their network. I reinstalled it a million times. I gave up, tried a year later after several updates to the app. Still doesn’t work and the message to see customer service is pointless because they don’t know what to do.

Every time I try to use it, I never get pass the “connect to giant WiFi” part. It seems like it cannot pick up on the stores WiFi and I keep getting an error message. I’ve tried to erase the app and reinstalled it. I’ve disconnected from the store WiFi and reconnected it. No luck! I stopped using this app and started using the Scan it feature in the Giant store app, but for some reason they got rid of it. I don’t know why because it worked excellent and the store I go to is so small that they don’t have the hand scanners. I hope the fix this problem soon.

I used this app when it first came out for my store, it worked great no issues at all. Then all of a sudden while using it a screen popped up saying “can not use app please see customer service.” I uninstalled and installed several times but it still didn’t work. Left it alone for a few weeks thinking it was just a bug in the app. Installed it again and tried but noting. I Went to CS and they tried for over 10 minutes and couldn’t figure out what was wrong, even though it was in giant wifi. So I figured just uninstall it and leave it until it’s fixed. That was almost a year ago, i just tried today, made sure I was on giant wifi and I’m still getting the error message went to CS and they “have no clue what’s wrong” and told me “my daughter uses it and has no problems, she loves it.” So now I’m leaving a review. I love the concept I just wish it worked.

The scanning worked ok, and I liked that I could scan my produce myself if I printed the stickers at the scales. However, when I tried to save coupons to use it asked me to log in, and my login attempts keep getting a “please try again.” I’m in the parking lot and tried deleting and reinstalling the app, and now I can’t use it at all- there seems to be an error connecting to the server to log me in with my general Giant account to connect my card. As others have mentioned, the Sam’s Club app works so much better!