Shell Recharge for Android

I tried using this app three times, it would let me paste my card information into the payment section, I was forced to type it in since I don’t carry the physical cards I wanted to use. The machine I did use was outdated and a generic drop in. I was asked to input the station number it was attached to. It was the only station that system supported. Directly paying with a different card was much easier than using the app. So what’s the point of the app. I’m now using a different app to find charging stations and am one pointless app lighter on my phone.

Okay we need the app to recognize that there is money in the app account without toggling to use that money on the app and not take money out of bank and cause a $60 hold. All the other apps have this ability. Look how EA handles funds on hold for a charge. No toggling to use funds in app account.

I signed up with a unique email address and the spam just keeps on coming. Is that even legal?

Don’t bother with this app. They charge idle fees of $10/hr and the notifications of charging complete don’t work. Support is nice but don’t do anything. They’ve stung me for over $100 in fees on top of charging over the last few months. They’re actually incentivized not to fix their issues. Probably the worst charging network in the US.

We have a few fast chargers in town. Three. They’re broken, at a minimum, 60% of the time. That’s charitable. More realistically they’re broken 70%, or maybe even 80% of the time. Sometimes they’re all broken at once, like they are, today. Sometimes calling in leads to a Representative who is capable. That’s a very good day when that happens! The few capable representatives that slipped through a hiring process one imagines meant to screen them out are able to restart the stations. Sometimes restarting works, most of the time, >50% of the time, restarting doesn’t work, yet sometimes it does! It’s a very great day when it works. Today was a typical day, though. The Representative didn’t understand anything, couldn’t comprehend numbers, didn’t know how many digits were in the station IDs, kept asking to try and transfer to someone else who could help, and placing the call on hold. After forty minutes the Representative asked if it wouldn’t be a bother to hang up, wait 20 more minutes, to call back in, as then maybe someone else could try and assist. This is run by Shell. Shell has an interest to make this experience as awful as possible. One wonders if they have tried hard to do so, or not at all. Either way, with effort, or without, the leadership of Shell, or whichever underpaid peons they assigned this task to have succeeded in releasing a service as awful as the petrochemicals they so callously pollute this planet with