AD HelpDesk for Android

AD Helpdesk is a VERY simple application which does the very basics. I gave it three stars just because it works and is a Android application for a Windows task. Whew! I would happily give it five stars except for a couple of minor flaws: 1. It shows you a few things about an account when you search, but not the most important details: username, email address, and date/count of failed logins (bad password). There should also be an option to display other Active Directory fields, such as “Department” and “Comments” (which we use a lot!) 2. In a large domain, “Find all locked” and “Find all expired” are pointless, since they only return “size limit was exceeded” errors. 3. Getting back an error clears the search you just performed, forcing you to search again.

I bought this app as an IT pro better than a year and a half ago. There has been one small update in that time that squashed a bug. No feature updates have happened at all. The fact of the matter is – this app is obviously aimed at IT Professionals and it is just severely lacking on the features that we need. I love it for just standard unlocking of accounts and changing passwords, but beyond that, I’m still having to maintain a Windows VM just so I can bounce into AD to check/change groups, search for machines, etc. So just know what you are getting into. You are paying $10 to be able to unlock users and reset passwords. I really hope that the developers re-evaluate and add some much-needed features. This tool could be a must buy for entire IT departments with a little refinement.

I used to use logmein or some other RD App to unlock AD user accounts when away from the office (and not home), with this app it is so much easier, thank you!

I own the Mobile version of this software and love it. As an Active Directory administrator, when I am away from my desk (with Parallels installed) it is invaluable. I thought for sure the desk top version would be as full featured as the Mobile version. In fact - it is so limited as to be worthless. I can only search for users (no computers, no groups, nothing other than users, or subsets of users: Users with Expired Passwords, or Users with Locked Accounts). The Mobile version allows editing of AD objects including groups and computers, updating attributes, deleting objects, etc. The desktop version lets you find users and reset their password. Short summary - not worth the price. Buy the Mobile version, and keep your Mobile close.

I have been waiting for some time now for an update to the OS X version of the app that will allow all of the functions the iOS version currently provide. An update to the OS X app has not been developed for almost a year. C’mon guys, lets get cracking on those missing functions techs so eagerly desire to see on the OS X version of the app.