Rite Aid Pharmacy for Android

I’m actually an employee at Rite Aid and I thought it was cool that we are now doing online orders, but you can only do that on the actual website? When the app claims you can do online orders and pickup in-store? On the website, there’s an obvious button to click near the top if you want to do in-store pickup or have it shipped. On the app, there is no such thing. You are forced to have it shipped to your house and make it more expensive for yourself because of shipping costs. Also, the app buffers for way too long and the layout is too hard to navigate. Also, why does it have to log me out every time I’m done using it? Every time I go into the app, it obviously knows it’s me and I can see profile, but I can’t do certain things and it tells my “session has been expired. Please login again” despite me already being logged in. So I have to LOGOUT and then LOGIN again. So many things wrong with this app. Please do better.

Often not available

Refilling prescriptions using your app isn’t working! This is not the first time I have run into this.

Difficult to order refills. I often repeat my order because I need to recognize the number of the rx. Need name of med listed thruout process, not just the number of the rx. Also need to call to order pain medication. Difficult to order multi medications, would rather order multiple instead of one at a time! Whole process of reordering medications is way too complicated.

This is really the worst app I have ever used - one flaw after another! No special characters for passwords. For an app that contains pharmacy information. Really?!? But good job at driving away new customers. I will use another pharmacy.