THE OUTNET for Android

Love this website, can always find something interesting wish there was more 14/16 items. Great just the same

My first leather jacket. I get complements every time I wear it !! Fits like a glove. Never thought I could afford one. But the price was perfect.

Sent the wrong item and customer service did not help replacing it

While I like their clothes selection, their operations from my experience are completely unreliable. 1. Jan 2022 I received a torn dress for which they had no substitute and they didn’t even offer to arrange the collection, until I insisted. They weren’t at all consumer centric. Had to call multiple time as the first time they didn’t even log the issue, in hopes that I will return the dress without them acknowledging that it is damaged first, making me call to their lines multiple times and adding to the unpleasant experience. 2. Jan 2022- they sent the wrong size shoes from what I ordered. They insisted I should go to UPS myself to return them instead of arranging for a pick up. After I insisted, they arranged for pick up. No substitute available and delayed refund timing. The shoes were returned the next day of receiving them.

Super easy to return. Excellent condition when delivered. But I till have an item undelivered -/ a beautiful leather skirt by The Row. . . . . Anyone?