Massimo Dutti for Android

Amazing

Buyer be aware! If you return the products, they will not refund your money and there’s no customer support.

I am the loyal Massimo Dutti customer since 2020. and I love Massimo Dutti’s design. I had two times manufacturing defect before. The customer service handled it easily and clearly. but this time the Chino I purchased came to me with a big hole and I contacted The customer service said I want to exchange and I sent the email to customer service with my order number and the picture. The customer service said I will receive The email back within 72 hours but now it’s already a week. I am contacting the customer service now they are replying me one small sentence with “I don’t understand” in 10 minutes and telling me I couldn’t exchange anymore because it is out of stock. But I checked on the website the size I want to exchange I still can purchase now. I don’t understand why they lie to me. But this is extremely disappointing and unacceptable. I will not purchase Massimo Dutti anymore and will let my friends know too。

No llega al correo el label de devolución En la aplicación figura un mensaje de que el transportador acepta Pero no me llega el label Al levarlo UPS NO me lo reciben

The app doesn’t recognize the password though it’s automatically saved. Doesn’t work if you try to enter it manually ( yes I know my password ) . And doesn’t let you change it either . Whatever you do - it’s “ the operation cannot be blah blah “ . And it’s not the first time .