ActiveBuilding for Android

The app interface works just like a website. However, it takes about two clicks to load the section in the app you are trying to look at. My the last company my apartments used was Resident Portal and that was a much smoother interface. This is just super slow and doesn’t look like it’s formatted for a Mobil application

The loading times for each page are unacceptable. The navigation layout is confusing. The layouts are designed to extract money from tenants for everything possible. The messages page is awful.

This app runs like garbage on a brand new Android 13 Pro Max on a 600mbps WiFi connection. I have to wait a long time between selections in the app, and that’s only if the app is responding at the time. I’ve removed and reinstalled the app a few times, and restated my phone several times. Occasionally it runs really well but most of the time links in the app don’t work.

This app gave me really bad experience. I was trying to check my maintenance request and check account status and found long outage, because they are updating the app without notices. However, after the outage I paid my rent through the app on 2nd July, and I did that twice before that. However, 8th July, I got a email that the payment has been returned and they charged me 175$ late fee. I talked to leasing office, they confirmed me, it was not from them. It might be from activebuilding app. I called them, and after a long waiting and lot call transferring they told me I put my account number twice wrong!!! I checked my notebook where I wrote down the account number, it was exactly same like other months. Long story short, the service, update notification and payment dealing was pretty bad. Really bad experience!

I haven’t been able to log into this app since they switched it. I use my email and then when I type in my password it keeps saying it’s the wrong password when ik it is the right one. Then I ask for a reset sent to my email and I NEVER received the email.