J.Crew for Android

Can’t use the app without logging in to your account.

Noticed a bug when using the app today, 6/21. I am on the latest IOS and latest app version. I went to the women’s sale section and went to select a filter on which categories I wanted to see, however none of the filters work. I went through and repeated the process multiple times, multiple ways, and the filtering still doesn’t work. I would also recommend adding a form in the account section of the app where you can submit app feedback and potential bugs… would be easier to review user sessions than app reviews. STR: open app, go to women’s sale, open filters pane—> cannot open any of the filtering menus.

The whole purpose of the app is so that we can buy things. Which requires we be able to add them to our bag. No matter what I try, including adding items directly to the bag or from my “loves” list to the bag, they won’t show up. I have yet to figure out how to get a single item in my bag. They aren’t out of stock. The bag just does not work.

There is no online order history in this app. That’s very inconvenient

I enjoyed using the app until recently when it no longer allows me to access and view my past online orders from J. Crew. The only past online orders I can view using the app are four online orders from J. Crew Factory, where I rarely shop; I have only made four purchases from the Factory brand in the past five years. I am a frequent shopper of J. Crew and J. Crew is where I make most of my online clothing purchases of which I have made several in the past month alone; having access to past orders is extremely important to me. Unlike the website, the app does not have a setting to toggle back-and-forth between J. Crew and J. Crew Factory, so I do not understand why I cannot access and view any of my J.Crew orders. I have exhausted troubleshooting efforts at my end to resolve this issue. Please fix this issue, if I am unable to make informed purchases using my past online purchase history, I will likely make fewer purchases in the future. Additionally, resolving this issue will change a 3-star rating into a 5-star rating. UPDATE: Within a matter of days, developers resolved the past order viewing issue with the app. The app, its usefulness, and swift developer response to resolving technical issue related to the app has increased my previous 3-star rating to a 5-star rating. App is a useful tool for shopping an iconic brand! Perhaps too useful. ;)