at bus for Android

Today I was trying to activate a single ticket, had 6 left from a multi fare ticket. Pressed the button, the app looked like it was working but then it just returned back to the activation page like nothing happened. I checked to see if it had worked, it didn’t so I pressed again. Same thing happened. Pressed again, no response. A couple of more times I tried until I closed the app and restarted it. When it opened I saw it had actually activated all my remaining tickets, which is amazing because I only chose a single ticket and when the app works you can’t activate more tickets when a ticket is active. First this app almost got me arrested for showing wrong information and now it stole my money. How hard is it to get this thing to work properly?

And buy the tickets ahead of time, validate before boarding, etc. but I have had to delete the entire app and reinstall it in order for my purchases to show up. Often get a “service unavailable” notice when I need to show my ticket. The worst app I’ve ever used, truly.

As of a few days ago, this app has stopped showing bus times in the afternoon. Still works in the morning, but no bus times given for any stop at any time in the afternoon.

This company is absolutely awful. If you look on trust pilot they have numerous reviews of being a tourist trap. My family and I boarded the bus in Siena we thought we had purchased the correct tickets for our trip back to Florence. The service people came on the bus. He told us that it was clear that the tickets were wrong. The app allowed us to book tickets from Siena to Florence but apparently were wrong. He had zero interest in showing us how to purchase the tickets. Every time we used the bus we checked with the drivers to try and make sure we had the right tickets. They would either just wave us by or yell at us in Italian to get on the bus. They fined us 60 euro per person for a total of three hundred dollars for an honest mistake I have been to Italy three times and never had such an issue with public transit. It leaves a bad taste overall for the country and makes me less inclined to want to come back or spend money here. Overall awful company poorly written app that allows you to purchase incorrect tickets

I bought two tickets on this App, it occurred error and cannot show QRcode, my friend and myself use credit card instead, when I reopen the app one of the ticket has shown in use though I never used it. Argued with customer service, cannot refund the error ticket, also the unused ticket cannot be refunded! Small amount of money but worst experience of using the app! So pathetic that transportation system use this kind of application.