Transcarent for Android

The app is a bit temperamental when trying to upload or fill out the questionnaires. If you expect a quick response from the Transcarent team you are going to be disappointed. Their business hours are also difficult to work with, once you get assigned a care coordinator they will not offer much help and will ask you to call the next day until you get in touch with the assigned individual. I have been trying for 3 days and called four times to reach out for help. I finally gave up and decided to do the surgery on my own and deal with the insurance the old fashion way(by calling them and asking for the details of the expense; and guess what what, it went trouble free and they were very nice).

Why are there no weekend hours to talk with a guide in the app? That’s when people need it. Who are working during the week!

Fantastic app! So easy and fast to speak to a doctor, I got to chat with an MD (who was great) with just a few taps in under a minute. Was able to get my questions answered and labs ordered walking distance from my house. Game changing doctor visit!

This company is trash. They don’t have any idea what they’re actually doing. I had a shoulder injury that needed surgery. My doctor offered me an appointment a few weeks out. Transcarent though, kept pushing their surgery care service. Said they’d cover everything. I was already dreading the surgery bill, so that sounded great. But then they just dragged their feet getting me an appointment, and following up. Meanwhile, my injury was getting worse and worse. After weeks and weeks of nothing, I asked for news, and they said they were still waiting to hear back from a surgeon. I called the surgeon’s office myself, and heard back in a couple of hours. In the end, I had to schedule my own appointment, and pay out of pocket. This service is totally useless at best, and actively detrimental at worst.

The chat format is terrible.