Whisker for Android

I love our litter robot 3 and everything had been working great until the last update for 4… Now, my waste drawer shows a percentage of the full amount… but if I turn it off to check if it is really full (it’s been getting to full faster than ever before but not actually full) it resets to 0% by itself. If I press the cycle button on the litter robot, it resets itself to 0%. If I open and close the drawer without turning it off… 0%… and I have had a couple of pinch faults and I have never ever ever had one of those before. 😢 Please help my LR3 work well again.

Updates to the app included now making the full level percentage appear on the robot icon. When it’s yellow, I cannot see the numbers. This makes it less convenient to use and monitor for me. Please change the option to darken the letters other than white. White on yellow is 👎🏼. Love both of my LR3

This new update is terrible. After one cycle it says it’s full. I come home to a stinky place because it has not cycled due to the drawer being 95% full. FIX IT NOW.

I wrote a review a week or so ago about the latest app update causing my robot to show as full… turns out this is affecting DOZENS of customers. I initially was told my customer service that this was “impossible”, the app could not have any impact on the robot. THEN I was told that it “needed to adjust to the algorithm and to be patient”. So 2 days later it finally was working as it should. THEN 3-4 days after that, it’s doing the same exact thing again. I have cleaned the sensors , the bag is not in the way, I’ve deleted and reinstalled the app, removed and re-connected the unit to the app, tried to manually recalibrate it according to the video on whiskers site , and I was sent new DFI sensors -but why change them when it “fixed” itself last time once litter robot acknowledged there was some new algorithm sent out. . . Bc honestly if I spend the time changing those sensors and it works for 1 day or god forbid , it doesn’t work at all, I am going to lose my mind. Stop telling me it is my unit!! , if that’s the case, you suddenly have HUNDREDS AND HUNDREDS of units that need new sensors , out of the blue. This is ludicrous! LOOK AT YOUR REVIEWS SINCE THE LAST APP UPDATE !! 99% are all about the freaking DFI!! Stop denying the feedback provided to you and fix this !

Ever since this new update, after each cycle the app says the robot is full when it is not at all. I see others are having this same issue. Please fix this issue