AdventHealth for Android

Hi, The overall app is fine but what is needed is a completion of the notification usecase. I frequently get notifications but when I click them and launch the app, there is NO indication in the app regarding what was the source of the notification, so I have to search around to see what may be new. This is confusing and incomplete, leading to frustration in what should be the least frustrating and easily designed feature od this app. Please correct asap.

Mia from appointments was amazing. Her customer service was very patient and kind. Thank you Mia

The app has been very helpful in finding out results before the doctors at the ER even had them. They’re very quick to give you results. Only thing I wish it had was the doctor’s own notes like epic gives you. Other then that the app works as intended and is helpful in understanding my own results.

At its best, navigation is great and it’s very convenient to message your provider with any requests or questions. When the app isn’t working, you experience random defects where functionality isn’t working as it should. Technical support blames you as an individual or your provider when they don’t possess the functionality needed to cause the issue. I’ve heard multiple times that I’m the “only person experiencing this” yet my provider shares they have multiple other patients having the same issue and yes, they’ve reported it. Currently, I’m not able to initiate a message to my children’s provider and they are blaming the provider saying they removed messaging functionality. That’s just…not possible nor probable. This isn’t the first time this defect has occurred. I’ve reported the issue over a month ago to their technical team and they have yet to correct the issue.

The messaging on this app works sporadically at best. When a consumer sends a message the app shows it as "sent" even though the message dis not reach the final destination. In other words, there is a disconnect somewhere in the system on the Adventhealth side of the network system. This presents a huge problem for patients who rely on the messaging system to deliver medication refill requests and important messages to their doctors.