Supernatural - Companion App for Android

Have spent six hours zeroing out my software and hardware trying to get my Supernatural app to let me buy my membership but it will not let me. I made the mistake of signing up for it on thei website initially using an email address and this confused the app when I tried to carry over any sign on to the Oculus or to my phone app. I gave up and then a year later decided again to wade into the morass of “there is already an account with that email address” issues but six hours later still epic fail. I cannot click the final Buy button on either of my membership accounts. I literally got one single day of free trial one year ago. I deleted everything but I can’t buy the annual membership.

I used to love supernatural. I’ve been talking about it with all of my friends. Last February I had to have a dental surgery and doctors asked me to avoid exercising for 6 months. On march my first baby was born. Our life goes crazy I just forgot to call them or email asking for a pause in my annual plan. It’s been 8 months without even login. Today I sent an email explaining my situation and asking them for some extension on my annual plan. They offered me 1 month extension and I feel they was a little rude. When I asked them to check the logs to see I was not lying about not been able to use, they told me they found some use in august ( maybe 2 days my nephew was in our house, asking me to try the oculus and all the softwares ). I’ve explained it but they asked me to send some medical records to prove what I was saying. Really ? The annual subscription is less than 200 dolars. They should know it was never about money, but about customer support and client satisfaction. Its sad, but this is a perfect example on how a terrible customer support could ruin a great product. Even loving to use the software, I’ll not renew my subscription.

It seems like every time I open the app I have to do an update on my Oculus. Yet, there never seem to be any new classes. Price is not justified with the small number of classes available and you can write off half the classes because the most obnoxious instructor in the world has done a significant portion of them. Had hoped when I signed up that they would grow but it has remained almost exactly the same over the last year.

So close to perfect! Literally all I want is a search bar in the app so we can look up artists or song names and have workouts featuring them show up, or even just keywords from workout (ex. Pop Til you Punk, that kind of thing). The workouts themselves are great, the app just needs to be more searchable and user-friendly.

First off I love Supernatural. I equally love the boxing choices and the laser choices. Just a couple things that could be improved. Snow in the Background Sites: On all your sites with snow in the background makes it very hard to see the white balloons and the white boxing orbs. You need to take the snow out of the background. I like to use the boxing and laser choices in a competition against myself and I’ve had long streaks broken because I didn’t see the whole ballon’s or orbs quick enough especially when on Medium or High. Kettlebell Workouts: It would be nice to add Kettlebell Workouts where you use your own KettleBell and in the background you have all these beautiful places to do a Kettlebell workout in. Once again Supernatural rocks. I see a lot of people complaining about the trainers talking so much. You can always turn the sound down to the lowest setting where it’s difficult to hear them or simply put on your Google AirPods and play whatever music you want. M