MyNM by Northwestern Medicine for Android

They have the most convoluted process of trying to book an appointment with a doctor which, aside from a few tiny edge cases, always results in being denied an appointment. When you are denied you’re told to call the office but give no phone number on that screen to call. When you do find a phone number in the app you can’t tap it to dial it nor can you copy it out to paste into the phone app. I had to take a screenshot of the phone number and type it in manually to dial. They have a doctor finder which is great, but you can never book anything with a doctor you found. From a doctor’s page in the app, tapping “Request an Appointment” dumps you out to Their generic request web form in Safari. No query parameters are in the url, nothing about the doctor you spent all that time trying to find is passed into that webpage. This web page then prompts you for all the info you’ve already entered into the NM app, wasting everyone’s time, only to be told you’ll be contacted in 2 days. This app is nothing more than a gatekeeper preventing people from getting the care they need.

This ap is horrible and hard to use. In the past you could easily look at past test results to see comparisons. This version appears to have lost that ability unless it is hidden somewhere. It is interesting that the ability to donate money is simple to find! Simply put, bring back the old ap.

This app is not very user friendly.

My doctor’s are not in my care team to message them.

Previous version more user friendly!