Buildium for Android

I only have a handful of properties, but the ease of access and my ability to clearly communicate with my tenants, is just tremendous with this app and website environment. The app is a great lightweight extension of the larger app, customized for my in site work. It’s great for the tenants to see my taking notes and pictures that they can also add to, in order to make a work order that everyone believes in and can get behind.

Be warned that by using Buildium, the property management agency has all rights and total access to your tenants, even if the manager defaults and you change PMs. As an owner, you cannot stop the app from sending harassing (or even just incorrect) emails to your tenants, even with proof of contract termination. There is no oversight or accountability, or willingness to work with owners of properties whose Property managers are using Buildium’s platform. My property manager used Buildium and then disappeared without distributing two months of rent. Because he opened the account (which he has now stopped paying), I cannot see if the rent my tenants posted has been withdrawn. To add insult to injury, my tenants continue to receive escalating late payment fee notices from buildium even after I ended the property manager’s contract, because Buildium will not allow me (the property owner) to cancel this instance… Even though the property manager (account owner) hasn’t paid them either! I had a long discussion with them about this that was unproductive and unhelpful. Don’t recommend.

Five months ago, I sold my properties resulting in me needing to cancel Buildium. I hit the cancellation box and was told that I would no longer be charged. For the past five months I continue to be charged for Buildium. Each month I have called or emailed Buildium to inform them that I’m getting charged still. each time I was told that my account was closed and that I would not be getting charged the following month, but yet I still was. Once again I spoke with a member on the team today telling them my situation and also explaining I can provide evidence of me being charged on my credit card statement and provide emails showing that I was told my account was canceled. I’m still attempting to try to get my account to be fully canceled but she informed me that I would not receive a refund for the past five months because technically my account was “open” even though I’ve been told it was canceled. Apparently there’s a strict no refund charged even if you are getting fully screwed. Extremely disappointed and will never recommend Buildium to my investor connections and clients.

Heavyweight but expensive

If you sign up for the $50/month service they will not talk to you on the phone…. I am paying $600/year for them to automatically collect rent which they still collect a fee on each time it processes and they still won’t call me back to walk through their confusing platform. I have a renter trying to pay 3 months rent upfront and this system can’t handle the payment WHICH IS THE ONLY REASON IM USING THE SYSTEM. There has got to be a better company w better support and better service.