i-Flame for Android

I can’t set up an account in the app as it does not send a confirmation number. The whole point to purchasing this was so we could control the fireplace via Alexa, but without being able to connect thru the app there is no use for this whatsoever. I also emailed the companies support contact and have not received any response yet. Can you please provide support to this app, so we can change our reviews of this product ? Following back up on this, I have updated the app and still cannot create an account. I also called the support line and nobody has ever answered. We still have yet to use this as intended. Can you fix the bug with the app or provide other instructions for connecting alexa to our flame tec.

Downloaded app and tried to enter a username and email address. It’s says it sent me a confirmation email to verify me and I never received it. Did this with two email addresses and neither received confirmation. I checked junk and spam folder but nothing their either. I want this to work and give a good review but if I can’t get in to the app then how can I review or use it? Update: Was told to update app and phone which are complete and still get no confirmation email to verify my account. Please contact me to remedy.

First thing to note is that the app is push only. It does not know what the current settings are on the connected remote. It is also very slow to react. Setting the temperature sends a sequence that moves the temp by one degree till it maxes out and then backs it off, which takes time. Also can’t get the app to stay open to connect the wifi hub. Haven’t been able to use it yet because the app crashes during setup.

The app will turn on the fireplace but the moment you do anything else the fireplace turns off. Very frustrating. I have called all of the tech support lines and no one has answered or called back.

Love that I can operate fireplace from cell phone. No more lost remote!