Travelio: Apartment & House for Android

I’ve stayed using Travelio more than once. When there is no issue with the booking, Travelio is actually okay and has decent accommodation options. However, if you have issue, they don’t seem to care to solve the customer’s problem. I stayed long terms for business before and they promised a parking card. After following with them daily, they have never given me the parking card at all. The second one, I stayed for another long term stay and they didn’t give the second key. Again, I asked daily and all they say was that they will take care of it, but never did. Lastly, the refrigerator broke and they asked me to pay to fix it. If you care about customer service who will take care your issues, stay away from Travelio and stick with actual hotel operators.

Since my last review. They suddenly replied my messages even though they said they couldnt find my account. Acted like they would fix the issues reported when we first moved in. Said they will send a technician. They came only to take pictures and nothing else. Even though the cs promised they would fix stuff they didnt even bring light bulbs and had to reask what the issues were. Joke app. Going to report o bank once this is over would never rent from them again. Worse customer service

This app it’s too complicated there’s lots of requirements that they didn’t listed in the first place when they contacting you, I thought we just have to receive the email confirmation from Rbnb cause they work with Rbnb and they will contact the host and everything’s done but no, there’s more to do, send them your ID and the only way to contacting you is with phone number which is for foreigners it’s just too much when you already paid and provide all the informations and they telling me it’s already confirm, man that’s just to much

Do not book thru travelio, read more than just my review. See more on Google and elsewhere. First time in my life writing a review for an app, but booking an apt thru travelio has been the worst experience. The ad of the apt was incredibly misleading ("internet provided" it said from the start). Long story short, it was not, and customer service is completely useless and tell us a different story everytime. Worse situation, the cooking gas. The tank was empty when we moved in and discussed with the move in support. We reported, and they told us it was our responsibility to "refill" the tank. Imagine. We even gave up on their stupidity in not understanding that it was empty when we came, and told them fine we will refill ourselves - but then we are reprimanded by building management that the gas tank we tried to "refill" was illegal to use in the apt building bc it is for low income housing only. So the gas tank in the apt we are in thru travelio has an illegal tank that we are "responsible for" according to the poor souls working customer service for these pirates. I despise the Google app store for making me give them 1 star bc that is more than these folks deserve. Peace and love y'all

I wonder why would your app be playing videos automatically with sound on? Please fix this, so I can browse in peace. Thank you.