EatSmart Performance for Android

The app no longer works. I’m glad someone else posted the same review. I contacted customer service who replied saying “uninstall and reinstall” Thanks for the support… I tried that before contacting you. It was interesting to see comments about someone speaking with customer service and being told it was discontinued and a new app/scale being developed. They already did that once. Which is how I got this “new” scale (after throwing a fit!) that no longer works. What a poor business model and customer service to go through this every 2 years. No more, Taylor products!

No connection to blue tooth, useless and app not updated for two years. What good is a scale that doesn’t measure? Totally disappointed after great reviews and hardware. And the literature says doesn’t return to retailer. Makes no sense.

Read the most recent reviews. If you purchased this scale to be able to track your results on your smart phone do not buy this product. The ‘smart scale’ functionality does not work and the software is no longer being supported. Additionally, the product has been discontinued. The scale worked ok and connnected to my Android 7 in the beginning but then would no longer connect or recognize my login credentials. The scale still works as a scale but without the connectivity that I purchased it for.

The app stopped working for me late February 2022. I called Support and was told that the developers knew about the problem and were working on it. Late March 2022, I called again and was given the same story. I voiced my surprise that a month had passed with no resolution. I was put on a brief hold, and upon return the support staff told me that they had discontinued the app. They offered a remedy of sending me a new scale, but their product line no longer included a scale with Bluetooth. They said they would report this problem to the app development team. I asked why they had a app development team for a discontinued app and was told that future scales would have an app. I asked to be put on the waiting list for that product and was told that was not possible. They suggested that I watch for a new scale with an app and then call them to request a replacement scale at which time they would make a decision. It seems pretty clear to me that they’re doing these gymnastics simply to generate more sales. Avoid this company!

It was okay for a few months but would log me out of my profile and i wouldn’t beable to find any of my data but now it’s not even connecting to the board or letting me sign in