TaxesToGo for Android

I used this app at my preparers request and she didn’t receive my information. The app is telling me that it’s waiting on the preparer. She’s not getting a notification about all of my personal info that was loaded to the app. I’m feeling very uneasy, there’s no Help icon or customer service contact info. My credentials are just sitting there and I can’t afford to have identity theft as an issue when I’m already Covid anxious 😩

Very user friendly and makes a dreaded process ten times easier!

Tried to open my tax return from last year. Not accessible and have no access

As an end user there is ZERO support available for issues. No chat, email or phone number. The website for the app has nothing on it to help. The signature panel is not responding when i write my signature which means i cant sign my documents to actually have my return submitted. This is a MAJOR problem.

clients cannot sign the return When the option to sign comes up the client tries to give the option to sign but they cannot sign it