COM-DEX for Android

Sometimes I have problems getting it to connect on the app to be able to use the app controls but even if it doesn’t show to be able to use the controls it will still work to answer & talk on Android

Works great with android phones but not at all for Android

Updated for Android 11+ and iOS 14: Unless the phone remains ON, all settings in the Widex disappear. I set it to “More Clear”, “Crowd”, “Front Focus” for business and as soon as the phone is turned off, the hearing aids go back to quiet. This app also hasn’t been updated in THREE YEARS. Original: I enjoy having the ability to connect my non-mFi hearing aids to my Android to be able to stream music and am thrilled to finally be able to hear conversations on my phone via my hearing aids. HOWEVER, there are MANY problems with the app. I discovered that this app can cause multiple problems with your Android (at least with the 7+ and iOS 12.xx) since after replacing my Android, the same problems persist. While the app is not required for conversations on the Android or even for streaming music, the ability to direct where you would like the sound to be focused is very handy in many situations. These are the problems I’ve encountered: 1. It can cause your Settings to shut down unexpectedly when you enter it to try to get your device to connect with the app. 2. The app will not acknowledge the same device after a charging session (it MAY after a quick disconnect). The only way to reconnect is to go to settings (see #1) and forget the device and/or delete and reinstall the app. I’m having to do one or both on a daily basis to connect. 3. It may cause the apps used for streaming to lock down for anywhere from several seconds to requiring a shutdown of the app. I have had this problem with both Audible and Amazon Music. 4. The notifications tones usually do NOT come through the device. I can’t say always because just when I despair of it working, it will allow notification tones for an hour or day and then stop again. 5. There is no place to request app support. When you go to the website, it only shows you how to do things with no way of contacting a person unless you want to buy something. If I can’t get help, why would I consider getting more of their devices??

Have to reset/reinstall the app multiple times a week. HA’s will work with the phone, but the app doesn’t detect them. On that rare occasion that it does, I don’t know what has happened to enable it. I would use the app to increase or decrease volume and check ComDex battery, but most of the time it’s not working. My V.A. audiologist doesn’t have any more luck with it than me. Thankfully, my HA,s are 6 years old and the Widex contract has expired, so they’re being replaced next month with a pair of Phonaks which use Bluetooth connect but don’t require any other device, so I’m going to stop complaining.

When I try to get App to see device I need to disconnect all blue tooth devices and power cycle phone. It’s just not worth the aggravation. I can understand having to this once. Not every time.