Urban Company (Prev UrbanClap) for Android

The “professional” did not do a deep clean of the bathroom by any means, left big spots of hair and didn’t mop the corners, she ignored completely the laundry room which I paid extra for and she didn’t wipe down about 50% of the living room surfaces. Not only that but she was an hour late. 140 for utter nonsense . I have told UC this and they never responded. Never again will I use this service.

Very bad experience

I am trying to reach customer service. There is no phone number listed, sent messages requesting information and no response yet.

The cleaners were fine, the company is so incredibly frustrating to work with. They will call you like once a week to tell you something in the app is broken and you’ll have to do something on your end to fix it. You can’t schedule bookings more than a a week and a half in advance, so if you want to schedule something later, you have to remember to log into their app and schedule it before you can’t anymore and hope that people won’t cancel on you. Their start times are always off, when the cleaners did show up, it was always early or late, and we’d compare our apps and my booking would always have a different time than the cleaner’s booking. You can’t get ahold of your cleaner unless you use their app, and the cleaners apparently don’t get notifications about it so they’ve never responded to me. The last straw was I needed help cleaning my house before Christmas and I had 4 jobs cancel on me before I called it quits. Don’t use this service. Use a local cleaner. They won’t leave you wanting to pull your hair out.

The best and pleasant staff too.