San for Android

Previously used this app every single day in practice since white app was first released. Recent updates have made finding needed information burdensome and not practical in an extremely busy clinical setting. Recent updates also now not recognizing active subscriptions on Android app. Will not renew in the future.

Price increased $10 this year, and it now has logged me out until I make an account. Not what I need mid-shift.

I used this app all of the time, but when I got a new phone it printed me to login. I never had to do this before so I created an account but it won’t send the verification code to the email I used. So now I’ve paid for an app, yes I verified my subscription is good til 2022 but cannot use it.

My subscription is currently paid up through February 2021, but the app is nonfunctional. I can’t log in, nor will the app allow me to send a password reset email. There is no email support displayed on the app. I’ve tried deleting the app, but now it won’t reinstall. I am writing this as I noticed others having the same issue. Really don’t know what to do. Have used this guide for 20 years. Now I am thinking I need to cancel my subscription and look for another guide before my auto-renewal in February. I’d appreciate any help from the developer- if someone sees this. Thanks ..

This was a great app until the last update. Despite paying the yearly fee, the program will not update. I cannot login with email and password. Even trying to reset password gives me an invalid email message. Company denies the issue and blames it on Google and the user. Rather then help, they just suggested cancelling my subscription if I am not happy (after keeping the payment). This is very disappointing from a company that used to be highly regarded in the medical field, and one that I used as a physician for years. Addendum: deleting the app and redownloading allows updating content, but any updates require this to be done, unlike every other Google app. There is also a bug in the app that you cannot create an account despite a button to create account. It also will not link to an account you set up via the internet either. The company's response is that it must be my fault.