BCBSTN for Android

The UI still needs a lot of work. Navigation in the provider search is particularly painful. The search results only return about ten listings at a time. When you reach the bottom of the list, you often need to wait about a minute for the next batch of ten doctors from the list. If you open a search result, you can't read any reviews. Save yourself the frustration and just search for doctors in Google maps, read their reviews, then go to the "get care" tab to search for the doctor by name and see if they're in network. The information about the doctor is quite out of date here, too. I found many listings which said the doctor is accepting new patients, but that wasn't true. I also have found several listings for doctors who moved away from the listed location many months ago.

This app is not useful at all - every time I log in I get a "maintenance" message saying the app isn't available. When will this be fixed??

App has been down for maintenance for weeks, very inconvenient.

This app is constantly under maintenance. The only time I’ve been able to log in was the first time I downloaded it 2 weeks ago. Useless since then.

I have reached out to BCBSTN in regards of mobile app issues. Was contacted back stating it was resolved and still not resolved. I went ahead and deleted it. Very frustrating