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Not a great start - the login page is blank so I canât do anything at all. Force closing the app and opening back up does nothing.
Only an insurance company could only have designed an app so bad. You have to search everywhere to find anything - thatâs not very interesting anyway. Which is how they got me to have no interest in using it. Now I discover they âhad a login issueâ No, I didnât notice for - month! So I wait and see if it will sync up, no of course not. So now of course, I have to figure out how I see if I can get the points. (Sound like any insurance company you know?) So not worth it. My company switched to this (probably saving a lot of money), so that we can get so much less recognition of efforts. (Previous solution would allow 30 points for 600 calories of effort - this a max of 15 points for 45 minutes of âhighâ heart rate. Why bother? Oh wait, those âdonât leave money on the table, donât miss out on the rewards!â Ever feel cheated?
This app needs some serious attention. I canât get passed the login screen after inputting my correct username and password.
I have this through my work, so it really stinks that I canât switch to another. I used to have Humana and Go365, and my employer switched to Aetna. Iâve been able to earn points and get some rewards, but itâs still giving me a hard time. For example (and this has happened A BUNCH OF TIMES!), this week Iâve earned 55 points on the physical activity daily target page. You can earn up to 15 points each day, and this is what shows on that page: M-15, T-15, W-5, Th-5, F-15, S-5, S-5. That adds up to 65. Yet, on the âactive rewards weekly targetâ page, it has stayed at 40 as though it doesnât want to give me the last five points so I can earn a wheel spin (I only need 45 for that). I have logged out and logged back in and gone to different places and back on the app to see if itâll pop up, but no such luck. Seriously, donât have a wheel spin if youâre not gonna give the points to earn it! Iâm tired of it. Itâs just so annoying! I really miss Humana and Go365!!
This app is horrible. It is always crashing and doesnât always reward you for your accomplishments.
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