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Unable to access my issues no response from support. Have they gone out of business? Canceled my subscription. I have been a long time subscriber.
I love the magazine ... have been enjoying the app for 7 years ... recently haven’t received issues ... contacted support with no response ... now have been locked out of app ... can’t reset password ... have lost 7 years of paid issues ... paid up thru next July with no access or refund
I have an online subscription to Mary Jane’s Farm. I saw in my sister issue that the June/July issue hit newsstands on May 5. The issue isn’t available online yet. Last year, the June/July issue never became available online. I tried working with Mary Jane’s Farm and iTunes, and both told me it was the other party’s issue. I never did get what I paid for. I can’t imagine I’m the only one I love the magazine and belonging to the sisterhood. Not receiving the issues I pay for isn’t acceptable, though. That’s a deal-breaker for me. The recommendation to update the app and restore purchases is completely bogus, since it’s been more than three years since the last update. Weak.
I have subscribed to this magazine for a few years and have not had any problems. I did not receive the June/July19 issue on my Mobile however, so I contacted customer support. I have now done that 3 times with no response from anyone! The issue does not appear anywhere within the app, even to purchase. This is an expensive magazine, so to be missing an issue is not acceptable! To be completely ignored after 3 requests for assistance is even worse! I will be cancelling my subscription!
This is a review for the app that manages the magazine. I love the magazine and have subscribed on my Mobile since 2012. The app however is a problem. My subscription which has been paid for, is no longer valid! Issues going back to 2015 now all have price tags next to them. I should not have to pay again through the app to view something I have already paid for! Contacting the company that makes the app doesn't do any good. Watch out before you purchase!
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